When Tyler states a CreateCase successfully processed but they are waiting to receive the NCAC message:
 

1. Navigate to Documents E-filed.
2. Look for documents named "eFile - Initial Filing"
3. "View" the document to verify the envelope number and case.
4. Press "Cancel" to return to the list.
5. Select the desired document and press "Update"
6. Verify receipt of a "Updates completed successfully" message.  This means the NCAC message was successfully sent to the EFM.

If errors still persist, look at the System Log (Menu - Help - System Log) and look for related errors. 

• Select the "Errors and "EFM error" options.
• If searching through many errors, try "EFM" or "CREATECASE" in the "Contains" field to limit the errors displayed.

If further research is needed, seek help to obtain the "cms-log.YYYY-MM-DD.log" file from the Tomcat logs directory which contains a log of all the calls to and from the EFM.